Terms of Service
The legal and regulatory agreement governing the use of NEXA's conversational commerce CRM and automation services
Executive Summary
By accessing or utilizing NEXA's dashboard, AI agent automation, messenger integrations, or APIs, you enter into a binding agreement with NEXA.
1. Account Integrity & Merchant Obligations
You must provide accurate contact and identity information upon registering. You are strictly responsible for maintaining account credential confidentiality and managing administrative seat permissions.
Use of NEXA for fraudulent purposes, prohibited goods distribution under electronic commerce laws, or mass unsolicited messaging (spam) will result in immediate service termination.
2. Third-Party Messenger Platform Compliance
Merchants must comply with applicable developer terms for connected channels (Meta Platform Policies for Instagram Graph API, Telegram Bot API guidelines). NEXA operates within authorized rate-limits and webhook protocols.
3. Subscriptions, Tier Quotas & AI Tokens
Features, messenger channel allowances, product limits, and AI inference quotas are provisioned according to your active plan (Free, Starter, Popular, Business, Enterprise).
Upon reaching monthly AI token quotas, automated interactions pause gracefully, allowing human operators to manage incoming chats seamlessly via the inbox.
Annual Billing Incentive: Annual subscription commitments receive a built-in 17% cost savings.
4. Intellectual Property & Store Asset Ownership
You retain 100% intellectual property ownership over your brand identity, product catalog media, pricing data, and customer records. NEXA asserts no ownership over merchant property.
5. Service Availability & SLA
NEXA targets a 99.9% uptime SLA for core webhook ingestion and dashboard access, excluding scheduled maintenance announced via system banners.