Refund & Cancellation Policy
Complete financial transparency, 7-day satisfaction guarantee, subscription upgrades, and gateway refund timelines
Executive Summary
We are committed to transparent, fair billing practices. This document explains your 7-day money-back guarantee, refund criteria, and subscription adjustment terms.
1. 7-Day Money-Back Guarantee & Fair Use Policy
If you subscribe to any paid plan (Starter, Popular, Business, or Enterprise) for the first time and find that NEXA does not fulfill your commercial requirements, you are eligible for a full refund within 7 calendar days of your payment date.
- Fair Use Safeguard: Refund eligibility is valid provided that less than 50% of the plan's monthly AI token allowance has been consumed.
- Permanent Free Tier: We encourage trying our Free tier to evaluate channel connectivity and basic store catalog workflows before upgrading.
7-Day Satisfaction Assurance: Experience all premium automation capabilities with zero financial risk during your first week.
2. Gateway Processing & Banking Windows
Approved refund transactions are credited back to the original funding card or banking account within 24 to 72 business hours in accordance with standard interbank settlement schedules.
3. Plan Upgrades & Prorated Billing
When upgrading an active subscription tier mid-cycle, unused days on the preceding plan are automatically credited toward the higher tier so you only pay the exact difference.
Downgrading a subscription takes effect at the end of the current billing period, ensuring uninterrupted access to paid features until the expiration date.
4. Policy Exceptions
Fully delivered bespoke enterprise custom code deployments or accounts suspended due to severe terms-of-service violations (e.g., spamming, illicit merchandise) are not eligible for refunds.
5. How to File a Refund Request
To submit a refund request, navigate to the Dashboard Ticket Center and open a ticket under 'Billing & Refund Request'. Our financial team will review and process your ticket within 24 business hours.