Question 1

Which messaging channels does NEXA support?

Accepted Answer

NEXA supports Telegram, Rubika, Bale, Eitaa, and Soroush Plus inside one unified omnichannel inbox. Instagram Direct is coming soon.

Question 2

How does the AI assistant know about my product inventory?

Accepted Answer

NEXA AI directly syncs with your product database, reading real-time stock, variants (sizes/colors), and promotional pricing.

Question 3

Can human team members step into conversations?

Accepted Answer

Yes! You can instantly switch any conversation between AI and human agents with a single click in the omnichannel inbox.

Question 4

Is there a free trial or free tier?

Accepted Answer

Yes, our Free plan is available forever for new stores to explore all core capabilities before scaling.

Question 5

How is store data and conversation security maintained?

Accepted Answer

All communications and shop records are encrypted and isolated per tenant using enterprise-grade security protocols.

Frequently Asked Questions